Frequently Asked Questions

Cost depends on the size of the space, the number of rooms, and the system you choose. We offer a free, no-obligation home survey so we can give you an accurate, fixed-price quote tailored to your property.

Yes, we install residential and commercial air conditioning systems across London, Kent, Essex, Sussex and the South East, from single-room units to full multi-room and commercial setups. See our air conditioning and commercial air conditioning pages.

Most single-room installations are completed in a single day. Multi-room or commercial systems can take longer depending on the number of units and property access.

We install and service leading brands including Panasonic, Daikin, Mitsubishi Electric, Samsung and Bosch.

Yes, every installation includes the manufacturer's warranty, registered on your behalf as part of the installation process.

Yes, multi-split systems allow several indoor units to run from a single outdoor unit, ideal for cooling multiple rooms without needing separate outdoor units for each.

Yes, most modern air conditioning systems work as reverse-cycle heat pumps, providing efficient heating in winter as well as cooling in summer.

Modern indoor units are designed to run quietly, and outdoor units are positioned to minimise noise. If a unit becomes unusually loud, that's usually a sign it needs a check.

Yes, most systems we install include Wi-Fi connectivity and app control, so you can adjust settings remotely.

Typically on an exterior wall, ground mount, or roof space with good airflow. We assess the best position for your property during the free survey.

Most residential installations don't need planning permission, though listed buildings or certain flats may have restrictions. We can advise during your survey.

Yes, we regularly install air conditioning in garden rooms, home gyms, and converted outbuildings, provided there's suitable electrical supply and outdoor unit access.

This can be caused by low refrigerant, a blocked filter, or an airflow issue. Our engineers can diagnose the cause and carry out the repair. See our repair guide for more.

This is usually a blocked condensate drain. It's a common, fixable issue, worth getting checked promptly to avoid water damage.

F-Gas registration is the legal qualification required to handle refrigerants used in air conditioning systems. All our engineers hold this qualification.

Boiler size depends on your property's heat loss, number of bathrooms, and hot water demand. We carry out a proper assessment on every quote so you're not guessing on size.

It depends on the boiler's age, the cost and frequency of repairs, and its efficiency. Our repair or replace guide walks through how to make that call.

A combi heats water on demand with no tank, suited to smaller homes. A system boiler uses a hot water cylinder and suits larger homes with more than one bathroom.

Call us directly and we'll get an engineer out as quickly as possible. See our boiler breakdowns page for more information.

This is often caused by a small leak in the system or a faulty valve. If it happens repeatedly, it's worth having an engineer investigate rather than just topping up each time.

Different sounds point to different causes, from trapped air to limescale build-up. It's worth having it checked rather than ignored, as some noises indicate a developing fault.

Warranties vary by manufacturer and model, often up to 12 years for premium brands like Worcester Bosch and Vaillant when installed by an accredited engineer, which we are.

Most boilers last 10-15 years with regular servicing. See our boiler lifespan guide for tips on getting the most out of yours.

A power flush clears sludge and debris from your central heating system, often recommended if radiators have cold spots or the system is underperforming. See our power flushing page.

This is usually trapped air, a stuck valve, or sludge build-up, depending on the pattern of cold spots. See our radiator troubleshooting guide for the full breakdown.

Yes, we carry out back boiler to combi conversions, though this is a more involved job than a like-for-like swap due to the extra pipework and removal work involved.

Yes, every boiler and gas job is carried out directly by our own Gas Safe registered engineers, registration number 670242.

Once a year is recommended for most residential systems, ideally before the summer season when the unit works hardest. See our air conditioning servicing page for details.

An annual service catches small issues before they become breakdowns, keeps the boiler running efficiently, and is usually required to keep manufacturer warranties valid. See our boiler servicing guide.

Yes, our F-Gas and Gas Safe engineers repair and service all major makes and models regardless of who carried out the original installation.

Performance and efficiency gradually decline, running costs increase, and small issues can develop into more expensive repairs. Most manufacturer warranties also require proof of regular servicing.

Yes, we provide a written service report after every visit, useful for warranty claims, landlord records, or your own peace of mind.

Yes, it's a legal requirement for any rental property with gas appliances, renewed every 12 months. See our landlord gas safety guide for full details.

Yes, you're required to provide a copy within 28 days of the check, or before a new tenancy begins.

Letting it expire is a criminal offence, with potential fines and prosecution, and it can also invalidate landlord insurance. It's important not to let this lapse.

No, if there's genuinely no gas supply or appliances in the property, a certificate isn't required. If there's any gas connection at all, it applies.

Yes, many landlords book both together in a single visit, which is more convenient and cost-effective than two separate appointments.

You're required to keep gas safety records for at least two years.

Yes, our electrical team installs EV home chargers as part of our wider electrical services.

Yes, our electrical work is carried out by NICEIC approved electricians.

Most home EV charger installations are completed within a few hours, depending on your property's electrical setup and where the charger is being fitted.

Alongside EV chargers, our electrical team covers a range of general electrical work. Get in touch to discuss your specific requirements.

Yes, all gas work is carried out directly by our own Gas Safe registered engineers, and all air conditioning work by our own F-Gas qualified team, not subcontracted out.

Yes, every job starts with a free, no-obligation survey and a clear, fixed-price quote before any work begins.

We cover Dartford, Bexleyheath, Gravesend, Sevenoaks, Maidstone, and across Kent, Essex, Sussex, London and the South East.

The leadership team brings over 80 years of combined experience in the heating and electrical industry. Find out more on our about us page.

We're Gas Safe and F-Gas registered, a British Gas partner, Which? Trusted Trader, Worcester Bosch and Vaillant accredited, and hold reviews on Checkatrade, Trustpilot and Google.

Get in touch with our team directly and we'll confirm the payment options available for your job.

Yes, we are fully insured for all the work we carry out.

Call us on 01322 474 990, message us on WhatsApp, or use the contact form and we'll get back to you within 24 hours.

Our standard hours are Monday to Friday, 8:00 AM to 6:00 PM. Contact us directly for emergency boiler breakdown availability.